Steps to Take After Identity Theft in the Transportation Industry

One of our clients recently reported that their identity had been compromised. The perpetrators were exploiting their operating authority to secure contracts for loads, leading to both financial and reputational challenges. Here is the guidance provided by an FMCSA investigator to address the situation:

1. Inform the load boards: It is crucial to contact the load boards to inform them of the incident. This action can significantly reduce the duration for which the scammers might exploit your identity and authority.
2. Report to law enforcement: Visit your local police station to file a report on the identity theft. This step is essential as it provides an official record of the incident, which may be necessary if further issues arise.
3. Notify your insurance provider: Inform your insurance company about the theft. This enables them to take measures to safeguard your coverage and financial interests.
4. Communicate with your customers: It is important to notify all your customers about the identity theft. Transparent communication helps maintain trust and prevents potential misunderstandings.
5. Utilize social media: Share information about the identity theft on your social media platforms. This can quickly disseminate the information and help prevent others from falling victim. Additionally, consider posting a notice on your company website if applicable.
6. File a formal complaint: Visit the National Consumer Database (NCCDB) website to file a complaint. This ensures that your case is officially documented.
7. Reach out to other authorities: Report the theft to your state attorney general's office, the Federal Trade Commission (FTC), the United States Department of Transportation Office of Inspector General (USDOT OIG), and the FBI. This increases the likelihood of apprehending the scammers.

The more entities you inform about your stolen identity, the greater your chances of recovery and restoring normalcy. Engaging with various agencies and organizations enhances the probability of apprehending the perpetrators and ensures that your case is taken seriously. Although responses may not be immediate, persistence is key. It is vital to meticulously document every interaction, email, and piece of advice received. Maintaining comprehensive records of communications and guidance is invaluable in safeguarding yourself. This documentation provides a clear account of your efforts to address the issue and facilitates your recovery from identity theft. It can be crucial if you need to present your case to financial institutions, law enforcement, or other agencies in the future.